Terms and Conditions
1. Introduction
These Terms and Conditions ("Terms") govern the use of our online shop and the purchase of products through our website.
By placing an order, you agree to be bound by these Terms.
2. Eligibility
You must be at least 18 years old or have the consent of a legal guardian to make purchases in our shop.
3. Orders and Contract
By placing an order, you are making an offer to purchase the products selected.
We reserve the right to accept or decline any order at our discretion.
A contract is formed once we confirm your order by email.
4. Prices and Payment
All prices are stated in Euro and include 19% german VAT.
Payment must be made in full before dispatch.
5. Shipping and Delivery
Delivery times may vary depending on destination and product availability.
Shipping costs will be displayed at checkout. We are not responsible for delays caused by customs or postal services.
Please be aware that customs duties or import taxes may be charged upon delivery.
6. Returns and Refunds
You have the right to withdraw from your purchase within 14 days after receiving the goods. Please note: Custom made products are not returnable.
After 14 days, we unfortunately cannot accept returns or issue refunds.
Products must be returned unused, undamaged, and in original packaging.
Return shipping costs are the responsibility of the customer.
Refunds will be processed within 10 days after receiving the returned goods.
7. Warranty
If you receive a defective product, please contact us immediately.
Our liability is limited to replacement or refund of the defective product.
8. Intellectual Property
All content, images, and designs on our website are the intellectual property of truongii.com and may not be used without permission.
9. Limitation of Liability
We are not liable for indirect, incidental, or consequential damages arising from the use of our products or services.
10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Germany.
Any disputes shall be subject to the exclusive jurisdiction of the courts of Berlin, Germany.
11. Contact
If you have any questions regarding these Terms, please contact us at: hello@truongii.com